Shipping Policy

1. General Shipping Information

We ship carbon bicycle frames, wheelsets and cycling components worldwide from our warehouse. Estimated lead time will be shown on product page or order confirmation. Lead times are estimates only and not guaranteed. Delays may occur due to manufacturing, material shortage, logistics, customs, peak seasons or force majeure.

2. Shipping Cost

Shipping fee is calculated at checkout based on destination country, weight and dimensions. All shipping fees are paid by the buyer. Product prices on site exclude import VAT, duties, customs taxes, brokerage fees or local clearance charges.

3. Delivery & Risk of Loss

Risk of loss and ownership of goods transfer to you once the carrier takes possession of the package. We are not liable for loss, damage or delay after the carrier receives the parcel. You must provide a complete and accurate shipping address. We are not responsible for failed delivery caused by incorrect address, receiver unavailable or package abandoned.

4. Customs & Import Duties

You are the importer of record. It is your responsibility to comply with all import laws of your country. All customs duties, import taxes, storage fees, fines or clearance fees are payable by you. We will provide commercial invoice as required for customs declaration. We cannot guarantee customs clearance and cannot predict duty amounts. Some countries may restrict carbon product imports. Please check your local import rules before ordering.

5. Tracking

Once your order ships, we will send you tracking number by email. You can track shipment status via carrier website.

6. Undeliverable / Refused Packages

If you refuse delivery or the package is returned to us due to customs rejection, wrong address or non-payment of duties:

• Return freight and customs charges will be deducted from any potential refund;
• Restocking fee may apply.

 

Refund Policy

HyggeCycle Website: hyggecycle.com Last Updated: [Fill Date]

Disclaimer: Template for carbon bike frames, wheels & cycling components, cross-border B2C ecommerce. Custom frame rules are highlighted. For reference only, legal review recommended before live deployment.

1. Overview

This Refund Policy governs returns, refunds and exchanges for all orders placed on hyggecycle.com. By placing an order, you agree to this policy together with our Terms of Service and Privacy Policy.

2. Non-Custom Standard Products

For in-stock standard products (non-custom frames, wheels and accessories): You may request a return within 30 calendar days after delivery, provided that:

• Items are unused, unassembled, in original packaging, no scratches, paint damage, carbon impact marks;
• All original accessories, manuals and labels are intact;
• You notify us by email before sending goods back.

Return shipping cost is borne by the buyer. Original shipping fee will not be refunded. Once we receive and inspect the returned goods and confirm no damage, we will process your refund to the original payment method within 14 business days.

3. Custom Frames & Custom Spec Orders

Custom bicycle frames (custom geometry, custom paint, custom decals) are NON-RETURNABLE and NON-REFUNDABLE once production commences. Before production starts, you will receive a specification confirmation form. Your confirmation locks the production parameters. Cancellation is only available before manufacturing begins. After production starts, order cancellation is not allowed, except for verified manufacturing defects.

4. Manufacturing Defects & Warranty Returns

If the product arrives with confirmed manufacturing defects, please provide clear photos/videos within 7 days after delivery. We will inspect the evidence and decide on remedy: repair, replacement or partial refund. Shipping cost for warranty-related returns will be handled per our warranty assessment.

This policy does not cover damage caused by crash, impact, improper assembly, modification, misuse, normal wear, wrong installation or unauthorized repair.

5. Refund Exclusions

Refunds will not be granted for:

• Goods damaged by customer during assembly or riding;
• Cosmetic scratches after customer receipt;
• Customs duties, import tax, brokerage fees or local handling charges;
• Delays caused by shipping carriers or customs clearance;
• Orders where buyer refuses delivery without valid reason.

6. Refund Processing

Approved refunds will be issued to your original payment account. Refund arrival time depends on your payment provider, which may take 5–30 business days. We are not responsible for bank/processor delays.

7. Contact

Return request email: info@hyggecycle.com